Learning Library

Browse the topics below to learn more about billing and insurance.

graphic of a medical bill with a magnifying glass superimposed on it

Tips for Reading Your Bill:
When your provider sends you a bill, you might wonder why you owe a balance.
Learn more

Graphic of section of a medical bill with the patient balance circled

Understanding Your Balance:
Your balance is the amount you owe to a medical provider after insurance payments and any adjustments. Learn more

Graphic of an explanation of benefits form with a magnifying glass superimposed on it

How To Read an EOB:
An EOB is a statement your insurance company sends you after they look at a medical bill. Learn more

four graphics indicating copayments, deductibles, coinsurance, and out of pocket maximums

Copayments, Deductibles, Coinsurance and Out-of-Pocket Maximums:
If you have health insurance, you and your insurance plan share responsibility for medical costs. Learn more

graphic of a coordination of benefits form with dotted lines going to three different colored insurance shields

Coordination of Benefits:
COB rules determine which plan is your primary insurance and which is your secondary insurance. Learn more

Blue, orange, and green shield graphics indicating different insurances

Understanding Insurance Eligibility:
Each insurance plan has its own rules about who can be covered by the plan. However, if there is a problem with eligibility, insurance may not pay at all. Learn more

How to Read Your Statement